We’ve all seen the nerve-wracking images: outlandishly long security lines, piles of luggage that have missed their flights, people sleeping in airport departure areas. The news is filled with stories of missed flights, ruined vacations, and other airline chaos. So what is happening? During Covid when travel was truncated, people were begging to get out and about. But in an ironic twist that has affected travelers around the world, now that people can travel, the whole airline system is in turbulence.
Flying into the Perfect Storm
The truth is that there is a perfect storm of factors that have led to this chaos, and everyone is pointing fingers at someone else. Airlines say it is the Federal Aviation Administration, the FAA blames the airlines, and everyone is trying to blame the weather and a lack of contracted airline workers.
Airline officials are calling it a “Covid hangover, while the airline issue grapples with catching up as the travel industry comes alive. “Our entire nation is still coming out of Covid and coping with Covid, and so there are plenty of challenges to go around,” said Sharon Pinkerton, senior vice president of the trade group Airlines for America. “We all have issues. That’s why we need to work together and collaborate on solutions.”
The pilot shortage that has been brewing for decades is also a huge problem. “The problem at airlines is, when you’re short on ramp staff, when you’re short on ops agents, it just delays flights,” Captain Casey Murray, president of the Southwest Airlines Pilots Association, said. “But when you don’t have a pilot, they are canceled or delayed for hours as pilots are moved into position to move that airplane.”
Awakening from Covid Slumber
Experts say that the airlines should have seen this travel surge coming. According to CNN, “Between their own research, research that my company and others have conducted, and their reservations systems, airline executives should have seen — and thus should have known — that there would be strong demand to travel again,” says Henry Harteveldt, principal at market research and advisory firm Atmosphere Research.
But seeing the problem headed straight at you and being able to stop it are two different things. “Layoffs are easy, bringing people back with appropriate security clearance is hard,” Addison Schonland, partner at aviation analysis and reporting firm AirInsight says. ”
A lot of the problem is predicated on the air traffic controller issue. Health restrictions brought about by Covid limited the hiring and training of new air traffic controllers in 2020 and 2021. And air traffic controllers need to retire at age 56, leaving a gap.
According to CNN, “The FAA is actively hiring people to become air traffic controllers, but the training process takes time.”
Pilot shortages are another looming issue. The pilot shortage has been brewing for years, since aviation school costs $80K-100K, and there aren’t enough pilot training schools to start with. Without pilots, the planes can’t get off the ground at all.
Back to Cruising Altitude
There are apparently no quick fixes. This week, German airline Lufthansa warned passengers in an email that the situation was “unlikely to improve in the short term,” insisting stability would only be reached in the winter.
According to CNN, “Too many employees and resources are still unavailable, not only at our infrastructure partners but in some of our own areas, too,” it said. “Almost every company in our industry is currently recruiting new personnel, with several thousand planned in Europe alone.”
And passengers are getting angry. The airlines have been trying to achieve balance, imposing passenger limits in airports to alleviate the surge of summer travelers, reducing the number of flights, and even using an empty plane to return missing luggage to its passengers. There are also more long-term solutions, such as reducing the financial burdens for future pilots so that they can get qualified people in the cockpit.
Until then, many airlines are settling for offering a quick payout for anyone willing to give up their seat on overbooked flights. A recent Delta flight from Michigan to Minnesota offered $10,000 to each passenger who volunteered to leave the flight. At least five passengers agreed to the offer.
My own son was offered $1,400 to give up his seat on a recent flight from Boston to Cleveland. Although this is clearly not sustainable, it is making the public feel better in the short term.
As the airlines continue to play catch up with their staff, and pilots and air traffic controllers continue to train to jump into these roles, the flying public will need some patience if they are traveling. The airlines will get back to business as usual, but it won’t be anytime soon.
I like to spend my time giving back with organizations that focus on mentoring aspiring entrepreneurs. I have supported after school programs that focus on entrepreneurial and global initiatives in local primary schools. I recently extended my mentoring to include students at Case Western Reserve University.
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